Heritage Studios
Terms & Conditions


These Terms and Conditions govern your access and use of the Heritage Studios websites and mobile sites (collectively, the “Site”) as well as the provision and sale of products and services by Heritage Studios Ltd. and/or its affiliates and/or fulfilment providers, as required. By accessing or using this Site and its related software tools, applications or any other Heritage Studios service, you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted regarding specific sections or services of this Site.

If your use of this Site on behalf of any business, organization, or any other entity, you agree that you are authorized to accept these Terms and Conditions on its behalf.



Before you can place an order online, you must have a Heritage Studios account which is created by completing the registration form on the Site. You, the customer, will always be responsible for each use of the account, but Heritage Studios might refuse any request made by you and to close your Heritage Studios account immediately in the event of any breach of these Terms. All our offers and promotions subject to availability. An agreement between you and Heritage Studios is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email.

All orders are normally despatched within 5-7 working days. Prices may be subject to change at any time. VAT is included, where applicable. Payment must be made at the time of ordering by debit or credit card for all online orders. If you wish to cancel the order this must be done before the order is printed otherwise you will be liable for the full cost of the product. Goods are not sold on a sale or return basis. We are unable to accept the return of overprinted items or date sensitive material. Damages and shortages must be advised within 3 days of receipt. Any returns must be advised, and approved by Heritage Studios within 3 days of receipt of order. We reserve the right to make a handling charge if the product is returned in a damaged condition.



This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, software tools, and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of Heritage Studios or the copyrighted property of parties from whom Heritage Studios has licensed such property. So, don’t use them either by retaining, copying, distributing, publishing, or reusing anything except as allowed in these Terms and Conditions.

If this Site employs icons, fonts, colour schemes and design effects that you can use, you don’t own them. This means that other Heritage Studios customers may use the design tools to create logos that have similar or identical combinations of these elements and Heritage Studios does not guarantee that your logo will not have similarities to logos designed and used by other parties.

It is solely your responsibility to obtain the advice of a legal expert regarding whether the logo design is legally available for your use and does not infringe the rights of another party.



You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through Heritage Studios (referred to herein as “Products”). Use this Site in a responsible manner that is in full compliance with these Terms and Conditions.

We really appreciate law abiding citizens, so don’t use the content for any unlawful purpose.


Do not use this Site to produce Products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious, pornographic or otherwise objectionable. Heritage Studios reserves the right, in Heritage Studio’s sole discretion, to refuse to accept any content provided by you to Heritage Studios or to process any order at any time and for any reason. Heritage Studios also may terminate its service to and/or the accounts of customers found to be using Heritage Studios to engage in undesirable activities or otherwise violating these Terms and Conditions. You agree that Heritage Studios shall have no liability of any kind to you or to any third party arising from such refusal or termination.

Get permission if you use any copyrighted work of any third party in your Products.

We are a business that wants to give you great customer service. We can only do that if we have the right to copy, modify, distribute, use, create derivative works of content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you.

Act responsibly for protecting your password and controlling access to your registered account.



The risk of loss and title for any printed Product pass to you upon our delivery to our carrier.



You have a period of 14 days to withdraw from agreements without giving any reason. However, the legal right to cancel an order within 14 days does not apply to the order of a customised Product.



Don’t breach these terms and conditions, because part of the terms is that you agree to indemnify Heritage Studios if you do.



The site and its content are provided "as is" without warranty of any kind. We’ll do our best to make the Site error free, but we’re only human.



In no event shall Heritage Studios be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits.



We welcome feedback, but if you do provide it, we can use that without restriction. If one of your ideas to improve the Site is taken up by us, please don’t feel upset if we don’t acknowledge your suggestion. We’re not ungrateful, it just may not be practically possible.



Heritage Studios has set out in its Cookies and Privacy Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our Site. This Cookies and Privacy Policy applies to every Site visit, every use of our services, and every transaction and agreement that is concluded through our Site.



You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. 



Heritage Studio’s guarantee is valid for 1 year following your purchase. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond Heritage Studio’s control and may not be covered by the guarantee.



Please note that we cannot be responsible for: spelling, punctuation, grammatical errors, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer.

Take your time and be careful. Please preview your designs carefully and correct any mistakes prior to placing your order. Heritage Studios does not proof documents created by its customers prior to processing.



The organisation you are dealing with, the seller of the products and services offered and sold on this Site is Heritage Studios, a limited company, whose head office is located at 1 Easting Close, Worthing, BN14 8HQ.

This Contract shall be subject to English Law and the jurisdiction of the English Courts.

The Vienna Convention, also known as the United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply to any sale under these Terms of Use as the United Kingdom has not signed, or ratified, the CISG. That decision is out of the control of Heritage Studios.



Heritage Studios may change this Site and to these Terms and Conditions without prior notice. Review these Terms and Conditions each time you access this Site. We may provide all legal communications and notices to you electronically by posting them on this Site or by sending an e-mail to the e-mail address you provided to us when you registered at this Site. You may withdraw your consent to receive communications from us electronically by contacting our customer services department. You may miss out on something special, but it’s your choice.

These terms and condition apply from 23rd March 2018 onwards.