Heritage Studios
Privacy Notice


Why do we collect information?

Heritage Studios is committed to protecting your privacy. The information collected about you is so that we can process orders effectively and provide you with a better shopping experience.


What information do we collect?

When you order online, we need to know your name, address, e-mail address, delivery address and your credit or debit card details. We may also ask for your telephone number this is to enable us to contact you if there is a problem with your order. We do not collect sensitive personal data unless as part of an anonymised customer survey which cannot be linked to other information.

We do not keep a copy of your credit/debit card details on any of our systems once your payment has been approved – this is why you will always be asked to add it at each point of sale.


What about cookies?

Like most up-to-date websits, we automatically collect information through the use of cookies. Most web browsers accept cookies, which are alphanumeric identifiers used by almost all major sites on the internet. We also analyse traffic to our website such as the number of visitors and pages visited; however, this cannot be linked to personal information. If you do not accept cookies, you will be unable to use the Heritage Studios website to purchase goods.


How does Heritage Studios protect customer information?

When you place orders, we use a secure server. Secure server software encrypts all information you input before it is sent to us. Furthermore, as required by the General Data Protection Regulations (GDPR) of 2018 and the proposed UK Data Protection Act of 2019, we follow strict security procedures in the storage and disclosure of information that you provide, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


Do we share your information?

We do not sell your personal data or information to any third-party organisations

As we do not retain credit, debit card or financial details we cannot, and do not share this with partner organisations.

On occasion we may share delivery information with our agents for the due processing of orders and in these cases, these third parties have access to information which may only be used for that purpose and must be treated in accordance with this privacy statement and GDPR as described above.

Do we disclose your information?

We may disclose your information in special cases when we have reason to believe that doing so is reasonably necessary to comply with the law, apply or enforce our terms and conditions, or to protect our rights.


What is the e-mail policy?

Once you have registered with, or placed an order with Heritage Studios, you may occasionally receive an e-mail advising you of special offers or information that may be of interest to you, unless you have chosen to opt-out at this stage. If you later choose that you would prefer not to receive these e-mails, please use the unsubscribe option.


Emails received from Heritage Studios

Email messages and any associated files are confidential, intended solely for the use of the individual or entity to whom they are addressed and contain the views of the author. If you have received a Heritage Studios email in error, please reply immediately and delete it from your computer. Heritage Studios and its parent shall not be bound by anything stated in an email and shall not be liable for any losses as a result of virus transmission, although endeavours are made to protect against this. E-mails are susceptible to alteration. You should not assume that the contents originated from Heritage Studios or that they have been accurately reproduced from their original form. Heritage Studios and its parent company accepts no responsibility for information, errors or omissions in this message, nor for its use or misuse, nor for any act committed or omitted in connection.


What about links to other internet sites?

Heritage Studio website may be linked to other internet sites not operated by Heritage Studios and, as such, Heritage Studios cannot be responsible for the content or privacy policies of these sites. Visitors should refer to the separate policies and practices of these sites.


Changes to the Privacy Policy

Using the Heritage Studios website is subject to this privacy notice and our terms and conditions.  We keep this policy under regular review and was last updated on 19th April 2018. You do not have to agree to any changes if these are not compatible with the initial purposes for which you provided or we collected your data.

If we make any significant changes in the way we treat your personal information, we will make this clear on our websites, or by contacting you directly.