Help & FAQs
We’ve tried to make it as easy as possible to help you send your designs to print or find out more about our in-house design and production services.
HOW DO I PLACE AN ORDER?
Ordering through our website is quick and easy; you can get a quote and upload your artwork instantaneously. Just click the ‘Get started with an instant quote’ button:
- Follow the steps, selecting the product format and size you want from the options provided
- Choose the options and quantity you require and then click ‘Next
- Check your order information, when your happy click ‘I’m ready to upload’
- Next you need to upload your artwork – you can drag and drop your print ready files or select browse to select your upload. Click up load and your order will be added to your basket
- You can add more products by clicking ‘Print another design’ or go to your basket to complete payment
- In your basket check your order, select delivery or collection and select payment information – You will need to login or create an account.
HOW WILL I KNOW THAT YOU HAVE PROCESSED MY ORDER?
We’ll send you an email acknowledgement of your order and notify you of your order number. Please keep this order number in a safe place, just in case you need to check its status etc. For us to acknowledge your order, it is important that we have an up to date e-mail address.
CAN I CHANGE MY ORDER?
Due to the quick turn around in print, once your artwork has been upload and the order sent you may not be able to update your order or make changes to the artwork. Contact our customer services team to check the status of your order and we will try to help if we can.If you have any questions feel free to give us a call or send us an email before you place your order.
WHAT ARE THE PRINT REQUIREMENTS FOR EACH FORMATS?
You can download print guide pdfs and indesign template here.
I CAN’T SEE THE SIZE OR PRINT FORMAT I NEED?
We can print any format or size – it may be that there’s special requirements in order to make your print happen. Contact us for a bespoke print and advise on how to get the best out of your communications.
I NEED HELP WITH DESIGN –
Heritage Studios has a range of templates from funeral orders of services, wedding invitations to school prospectuses. We also have a skilled professional design team that can help make something bespoke to you, your business or organisation. Contact us at firstname.lastname@example.org.
WHEN WILL MY ORDER BE DELIVERED / READY TO COLLECT?
All orders are normally confirmed, printed, finished and dispatched within 5-7 working days, although we aim to get you your print as soon as possible. We’ll send you an email when it’s been dispatch or it’s ready for you to collect from our team offices.
CAN I PAY BY INVOICE?
It’s quick and easy to make your payments online using our card payments. For bespoke jobs or orders with specific requirements our production team produce invoices.